Customers who wish to send in complaint/feedback over any issue can use the following channels.
Please contact Customer Relationship Manager.
Timings: 10 am to 6 pm on week days
If you are not satisfied with the response received from the branch or if you don't receive a response in 3 working days, please call our Help Desk Representatives available on the phone to register your complaints.
Helpline No: +91-7700840543
Email id: afs@alturafinancials.com
Timings: 9 am to 5 pm on week days
If you are not satisfied with the response from customer service helpdesk or if you don't receive a response within 3 working days, please call or write to Grievance Redressal Officer. You will receive a response within 5 working days of Grievance Redressal Officer receiving the complaint.
Grievance Redressal Officer (Nodal Officer)
Name: Mr. Ravi Shankar Kumar
Address: Ground Floor Plot No-121, Block-B, Pocket-4, Sector-23, Dwarka, New Delhi 110077
Contact No: +91-7700840543
Email: afs@alturafinancials.com
Also, if the complaint / dispute are not redressed within a period of one month, the customer may appeal to the RBI on the following addresses:
The General Manager
Deptt. Of Non-Banking Supervision (DNBS)
Reserve Bank of India
6, Sansad Marg, New Delhi- 110001